Tell us any bugs you’re spotted
If you find any bugs or issues, so please tell us. We’ll look into this issue and resolve it as soon as possible.
To report a bug, please give us the following information
- Product name (eJOY English app, eJOY Go web,...)
- Device (Laptop, iPhone,..)
- A description of the bug, as detailed as possible
- Steps to reproduce the bug
- Some screenshots or clips
Thanks a lot for your help!
For example, I have added some custom definitions to the word conspicuous and when I look up for the word camouflage (present in 9th custom definition) from custom definitions by tapping on that word, the popup appears for word camouflage but the custom definitions disappear for conspicuous. I have to re-enter the word conspicuous and search for it to get back my custom definitions.
2. The second issue is that I am not able to add google definitions of a word that don't have an example sentence to my wordbook. For example in the word syllogism, as google definition doesn't have an example concerned to it, I am not able to add that definition to my wordbook.
oh , i met the same bug
Yeah, we wrote down these bugs and will fix it in the next time. =))
Seetharam Reddy We fixed these bugs in the new update, thank you!
Thanks for the update, now it works perfectly well.
@Tung Manh Thank you for your information. We'll check it
I tested this case and saw your problem. Thank for your feedback.
By the way, in the second issue, Do you often met this case?
Yes, I faced this issue for all the words that don't have a google example.
I see that bug.
At the end of the screen we see "Cance" and "save". I think it should be reverse.
When I edited my profile on this community.
I agree with u, when you choose Banner image, immediately Tribe will save the banner at the same time, no need"save" button.
The choose from Giphy feature doesn't work in the android version of Ejoy, it doesn't load up any gif's in the app. The choose from Giphy, internet options aren't available in the web version of Ejoy go, I should download and upload images in the web version for words.
@Seetharam Reddy Did you update the app? Today I update the ejoy app. All of those problems related with app are solved.
@Arda You update so fast. I plan to announce it today
@Arda Thank you for letting me know about the update, now the feature works perfectly fine.
Yeah 😃😃
@MichelleMai @Tung Manh
Ejoy English App (Huawei Mate 10 Pro Android 10)
When I wanted to use ejoy offline, I cannot see the translations of the word in my native language, Turkish. It says not found. By the way, I have already downloaded the Turkish offline data.
And also I see that I cannot delete the previous downloaded offline dictionary data whether in Turkish or another language. There is a problem with this. Can you fix it, please?
@Arda Thank you for bringing this to our attention. We'll check it and let you know.
I saw your problem, this is bug, We'll fix in next update
When ever I am using ejoy extension for looking up words, the pronunciation of words isn't correct for some of the words. The Ejoy Reader App has very good pronunciation of both US and UK accent, but when it comes to ejoy extension or ejoy go or ejoy app the pronunciation doesn't contain both accents and moreover some of the words have wrong pronunciation. I am attaching screenshots of the some of the words whose pronunciation is wrong in ejoy extension and even ejoy go but perfectly works well in ejoy Reader app. So, I wish if you can add both UK and US accents to ejoy extension, ejoy go and ejoy app that would be a great update as pronunciation is key factor for learning any new word.
you can rest assured that ejoy extension's pronunciations are standard. Sometimes the pronunciation between extension and reader differs by taking pronunciation from different sources so they have different accents. About the UK and US pronunciation, we'll weigh up to provide UK Pronunciation on ejjoy extension. thank you!
Today we have updated eJOY extension to version 6.1.2. Now you can listen to both US and UK pronunciation. Thanks for sharing your feedback. Have a nice day.
@Tung Manh Can you bring this feature to ejoy app? Additionally can we change google's automatic female voice in Ejoy app? As in the ejoy reader application, I would like to be able to choose the desired voice (male or female) in the ejoy application.
We're preparing technology infrastructure to merge eJoy app and Reader app. So it will resolve your requirement. thank you for your suggestion!
Hi, I tried to integrate eJOY lookup feature on Google drive. I uploded a video and the subtitles file but the video doesn't show the subtitles. Plus, I can't access to devtools; I tried with a right click of the mouse and ctrl+shift+i but it doesn't work.
nobody here? What's happening?
Thank you for your feedback. We have tested with videos on Google drive and it's more complicated than we expect. Today we're gonna update a new version to fix other bugs. For G.drive, please allow us more time to work on this. Thanks very much for bringing this case to us. I really appreciate this.
temporarily, it is difficult to integrate ejoy into google drive because of google's privacy policy. It will take some time for us to work on this case. But I suggest you can post videos with subtitles on your youtube channel to use ejoy with fully video features
The ejoy popup size doesn't change in video streaming sites like Netflix, Prime video and Youtube irrespective of changing the popup size in ejoy settings. On selecting a word from subtitles of these websites the ejoy popup size is fixed, but if I select some text apart from subtitle content, I can clearly differentiate between different popup sizes.
Changing popup size just applies to text, It's hard to turn on a big popup on subtitle because of the responsive problem! Hope you sympathize
Okay.
The shortcut keys stop working every now and then in Amazon Prime Video. The repeat subtitle shortcut key S works every time but the keys A, D, <, > stop working every time. All these shortcut keys are working flawlessly in youtube, Udemy but causing problems in Prime Video. I hope this bug can be fixed as soon as possible.
Thank you for letting us know about this issue. We'll fix it as soon as possible.